Frequently Asked Questions

Mirvac currently builds homes only on Mirvac estates in select states.

Please refer to your Mirvac Owner's Manual, provided at the time of settlement. You can also contact your Strata Manager, Building Manager or Neighbourhood Community Manager.

Mirvac's Customer Relationship Team may be able to assist with a range of queries about your Mirvac property. Please go to the Property I Own page if you own a Mirvac property or the Enquiries page if you have not yet purchased a property.

Emergency situations should be dealt with by the experts - refer to your Mirvac Owner's Manual for the trades that built your home or contact your Building Manager / Strata Manager.

The National Broadband Network is being rolled out throughout Australia. It is available in a number of our master planned communities as well as our apartment towers. Check with your Mirvac Sales Consultant at the project you are interested in, or contact NBN directly for further information.

Each of Mirvac's construction sites have set hours of operation as part of the development consent.

It is important to establish accounts for your essential services - insurance, power, gas, water, telephone and internet. Refer to your Mirvac Owner's Manual for suggested service providers.

Make contact with your Building / Strata / Community Manager. They will be able to provide you with information on any upcoming events or meetings.

You will meet your neighbours when out and about doing normal activities. Privacy laws restrict us from providing information on other owners.

Please fill in the Property I Own - Question / Issue form to lodge your concerns. We will respond to you within 24 hours (during operating hours).

Prior to any building work being undertaken or external finishes being changed, you must check with your local council and any other relevant authorities. Once Mirvac has completed a property and handed over the keys and settlement pack we will not be able to assist in further modifications. However, your Mirvac Owner's Manual provided at settlement may contain contact details for some trades if you wish to engage them directly after council and Strata Manager consent has been granted.

Your Mirvac home is provided with a self contained smoke detector unit. This has a back up battery. The alarm will "beep" every 30 seconds indicating the back up battery must be renewed.

Please refer to your Mirvac Owner's Manual and any specific information provided at the time of settlement. Depending on the age of your property, you may need to book a service call with an air conditioning company.

Your Contract of Sale contained by-laws. These are the "laws" that will govern what you can and cannot do within your new apartment. Please check with your Solicitor or Sales Consultant for a copy of these by-laws. If your apartment has already settled, please check with your Strata Manager what the current by-laws allow as these may have been amended by the Owners Corporation.

Firstly make contact with Mirvac's Customer Relationship Team. They will be able to guide you through the appropriate process.

If your apartment has not yet settled, please make contact with the Mirvac Customer Relationship Team. If your apartment has already settled, please contact your Strata Manager regarding the process and requirements for building modifications.

Please make contact with the Mirvac Customer Relationship Team. A viewing will depend on the construction program.

Apartment:
Key collection is available after settlement. Contact the Mirvac Customer Relationship team to discuss the date of settlement and location for key and settlement pack collection. When moving into an apartment building, you must contact the building manager to book a lift. The building manager will hang protective curtains inside the lift to minimise damage.

House:
If your house was built by Mirvac, key collection is available after settlement. Contact your Mirvac Customer Relationship team to discuss the date of settlement and location for key and settlement pack collection. You are free to move into your new home anytime after settlement has been completed.

Apartment:
Your Mirvac settlement pack may have contained swipe passes for the common facilities. In most instances, the pass that allows access into the lift or through lobby doors also allows access into the common facilities. If not, please contact the Building Manager or Strata Manager to discuss.

Masterplanned community:
You cannot gain access into the common facilities until you have settled on your property. With settlement completed, your Mirvac Settlement pack may have contained swipe passes for the common facilities. If not, please contact your Strata Manager / Community Manager to discuss.

Please contact your Strata Manager or Building Manager as a matter of priority - refer to your Mirvac Owner's Manual for their details or, any communication from your Strata will have their contact details.

Your Mirvac Owner's Manual contains the registered by-laws for your building. These are the "laws" that will govern what you can and cannot do within your new apartment. If you have any questions about the by-laws or would like to discuss changing a particular by-law, contact your Strata Manager directly.

Contact your Mirvac Sales Consultant if you wish to discuss Mirvac building a Mirvac home on your land block. It is also advised that you familiarise yourself with the applicable covenant to understand what your next steps are, prior to building. Please contact the Customer Relationship Team to discuss any questions.